SmartInteract Dashboard This section explains what data can be viewed in the transaction status in SmartInteract Dashboard. To access the module use the left-hand menu bar. Read more about SmartInteract Dashboard
What is My Worklist menu in SmartInteract intended for? My Worklist My Worklist is where submitted incoming cases will move as per con Read more about What is My Worklist menu in SmartInteract intended for?
How to use the Job Scheduler? A prepared SQL code is saved using the job scheduler sub-menu, so the code can be reused over and over again. To access the module use the left-hand menu bar. Read more about How to use the Job Scheduler?
SmartInteract Enhancement in Configuration- Project setup- Step 2 Queue Text Classification and Entity Extraction are two more dynamic forms that have been introduced in step 2 of the project setup sub-menu,where one configures queues. Other enhancements are also introduced. Explanation follows. Figure 1 Read more about SmartInteract Enhancement in Configuration- Project setup- Step 2 Queue
SmartInteract Enhancement in Configuration _ Project Setup In Project Setup sub-menu modifications were introduced to provide a differentiated user experience with more options. Figure 1 Modifications in headers Read more about SmartInteract Enhancement in Configuration _ Project Setup
SmartInteract Enhancement in Project Setup _Step 4 Queue Mapping_Success Failure scenario Success or Failure scenario can be set by the user. Figure 1 Configuration-->Project Setup-->Step 4-->Queue Mapping Read more about SmartInteract Enhancement in Project Setup _Step 4 Queue Mapping_Success Failure scenario
SmartInteract Enhancement_ Project Setup in step 6, Validation Rule Figure 1 Configuration-->Project Setup-->Step 6 Validation Rule Modification in Header Activate/Deactivate is the new header. Figure 2 Read more about SmartInteract Enhancement_ Project Setup in step 6, Validation Rule
SmartInteract Enhancement in Step 8- Email Notification Configuration-->Project Setup--> step 8 Email Notification Modification in Headers Status header is now called Activate/Deactivate. Read more about SmartInteract Enhancement in Step 8- Email Notification
SmartInteract Enhancement- Step 9- Master Data Figure 1 Configuration-->Project Setup--> Step 9 Master Data Modification in Header Status is now known as Activate/Deactivate. Figure 2 Read more about SmartInteract Enhancement- Step 9- Master Data