TAT Reports

TAT Reports contain the Received Time, Start and End Time of the transaction and its related data at every queue. 

Figure 1

SmartInteract à Reports à TAT Report

(1)Use the Switch Project option to select the :

(2) Environment

(3) Tenant and

(4) Project

(5) Click on the Go button. Navigate to the TAT Report sub-menu.

Select the duration, (1)that is From date and(2) To Date.(3) Click on the Go button. 

Comprehensive Data about the transaction will be displayed. (4)Export to Excel and (5)Filter By options can be availed according to requirements.

Figure 2

Note:  Use the horizontal scroll bar to view more.

Advanced Search

An advanced search can be conducted by providing any one of the following parameters:

• BatchID
• URN
• Field
• Value

Figure 3

Export to Excel

One can export the TAT Reports in an excel format as well. Click on the Export to Excel option. Refer Figure 2.