To resolve the issue please follow these step in the order.
- Request for the re-installation of the product.
Advanced Troubleshooting:
Cause 1: SQLite DB not upgraded in the path {progrmadata/SentinelAI/userfolder}
Cause 2: Sentinel product version is not available in the path {progrmadata/SentinelAI/userfolder}
Error in DB not upgraded. Sentinel Version. DB version