To resolve the issue please follow these steps in the order.

  • Request for the re-instalation of the product.

 

 

Advanced Troubleshooting:

Cause 1: Sentinel.xml file is not available in the path {progrmadata/SentinelAI}

Cause 2: Default end point missing is not available in the path {progrmadata/SentinelAI/Xml}

Resolution:

  1. Re-install product
  2. Launch SentinelAI application from desktop shortcut or Restart the system