To resolve the issue please follow these steps in the order.

  1. Restart the computer and check if the issue resolved, else proceed to next step.
  2. Re-launch the app and complete the signup and check if the issue is resolved.


Advanced Troubleshooting:

Cause 1: Error message Details for SentinelAICommunicator {UserName} , if Task is not available

  • Error in "SentinelAICommunicator {userName} " task is not available"

Resolution:

  1. Check with AV team whitelist application
  2. Launch SentinelAI application from desktop shortcut or Restart the system