To resolve the issue please follow these steps in the order.

1. Restart the computer and check if the issue resolved, else proceed to next step.
2. Re-launch the app and complete the signup and check if the issue is resolved.
3. If the above two steps fails - Request re-instalation of the software.

Advanced Troubleshooting:

Cause 1: SentinelAIAppScan application is not available in the path {SentinelAIAppScanExePath}

Cause 2: Error message Details for SentinelAIAppScan {UserName} Task is not available

• "Error in "SentinelAIAppScan{usernmae} " task is yet to start"
• Error in SentinelAIAppScan{username} run schedule missed. lastruntime : {lastruntime}, Nextruntime :{Nextruntime}, Interval in TotalSeconds : {Seconds}
• Error in SentinelAIAppScan{UserName}. Exception message : {ex.Message}

Resolution: 

1. Re-install product
2. Check with AV team whitelist application 
3. Launch SentinelAI application from desktop shortcut or Restart the system