My worklist menu

SmartInteract à My Worklist

My Worklist is considered the Processing Queue ,where all  submitted incoming cases will move as per configuration.  An example follows:

 In the following example, the next queue is Fetch Data .Fill in all details in the mandatory fields and Submit.   Upon submission of the indexed case, it will be moved to the assigned queue as configured.  Note that the next queue is Fetch Data ( Processing Queue) as per configuration.