To resolve the issue please follow these steps in the order.

• Launch SentinelAI application and complete the training process

Advanced Troubleshooting:

Cause 1: Check if the SentinelAIML training files are available in the following path C:\ProgramData\SentinelAI\SentinelAIML\{User folder}\models .

File names:

• embeddings.pickle
• le.pickle
• recognizer.pickle
• blob.npy
• NTID.jpg
   

Resolution:

• Check with AV team for application whitelisting
• Launch the SentinelAI application from desktop shortcut or restart the system
• Re-install the product