To resolve this issue

1. Check if you are able to access this link. https://rpasouthindia.azureedge.net
2. If the link is not reachable contact support.
3. If the above link works and still the status does not change.
4. Re-launch the application from desktop and complete the Signup process. To know how to complete the signup click here.

Advanced Troubleshooting:

Check if SentinelAIModel.zip is available in {C:\ProgramData\SentinelAI\SentinelAIML\sentinalAIZipPath}