To resolve the issue please follow these steps in the order,

  • Request for the re-installation of the product
  • Check the AV team for application whitelisting

Advanced Troubleshooting:

Cause 1: SentinelAITrack.exe is not available in the installation path {sentinalVisionExePath}

Resolution:

  • Re-install product
  • Check with AV team whitelist application
  • Launch SentinelAI application from desktop shortcut or restart the system