To resolve the issue please follow these steps in the order.
- Launch SentinelAI application from desktop
- Restart the system and check if the issue is resolved.
Advanced Troubleshooting:
Cause 1: "SentinelAIAppScan{username}" task is yet to start
Cause 2: SentinelAIAppScan{username} did not run on the scheduled time.
lastruntime : {lastruntime}, Nextruntime :{Nextruntime}, Interval in TotalSeconds : {Seconds}
Cause 3: Error in SentinelAIAppScan{UserName}. Exception message: {ex. Message}
Resolution:
- Re-install product
- Check with AV team whitelist application
- Launch SentinelAI application from desktop shortcut or restart the system