To resolve the issue please follow these step in the order.

  1. Request for re-instalation of the product.


Advanced Troubleshooting:

Cause 1: SentinelAICommunicator.exe application is not available in the path {SentinelAICoummnicatorEXe path}

Resolution:

  1. Re-install product
  2. Check with AV team whitelist application
  3. Launch SentinelAI application from desktop shortcut or Restart the system