To resolve the issue please follow these steps in the order.

1. Check if you are able to access this URL: https://chrome.google.com/webstore/detail/sutherland-robility-conne/aboenfjacedibonlehnlmonjibinfcgl?hl=en-US
2. If not accessible please request network team to whitelist the URL.
3. If the link works and still the status does not change, follow the next step.
4. Re-launch the app and complete the signup and check if the issue is resolved.
5. Restart the computer and check if the issue resolved, else proceed to next step.
6. Request re-instalation of the software.